Return Policy for Blinds/Curtains
-
Eligibility for Return:
-
Products must be returned within 30 days of purchase.
-
Items must be in their original condition, unused, and with all original packaging.
-
Custom-made or tailored blinds cannot be returned unless they were made with incorrect measurements.
-
Return Process:
-
Contact our customer service team to initiate a return.
-
Provide your order number and details of the item(s) you wish to return.
-
Our team will provide you with a return authorization and instructions on how to send the item(s) back.
-
Refunds:
-
Once we receive and inspect the returned item(s), we will process your refund.
-
Refunds will be issued to the original payment method within 7-10 business days.
-
Shipping costs are non-refundable unless the return is due to a defect or our error.
-
Exchanges:
-
If you need to exchange an item, follow the return process and place a new order for the replacement item.
-
Exchanges are subject to the availability of the new item.
Care Instructions for Blinds/Curtains
-
Regular Cleaning:
-
Dust blinds/curtains regularly using a soft cloth, duster, or vacuum with a brush attachment.
-
For fabric curtains, use a handheld vacuum or shake them out periodically to remove dust.
-
Spot Cleaning:
-
For stains or spills, spot clean using a mild detergent and water.
-
Test the cleaning solution on a small, inconspicuous area first to ensure it does not damage the fabric or material.
-
Gently blot the stain, do not rub, to avoid spreading or damaging the material.
-
Deep Cleaning:
-
Fabric curtains can be machine washed if the care label allows; otherwise, hand wash or dry clean them.
-
For blinds, wipe each slat with a damp cloth or use a specialized blind cleaner for thorough cleaning.
-
Avoiding Damage:
-
Do not use harsh chemicals or abrasive materials on blinds/curtains.
-
Keep blinds/curtains away from direct sunlight for extended periods to prevent fading.
-
Operate blinds gently to avoid bending or breaking the slats.
-
Maintenance:
-
Check the mounting hardware and cords periodically to ensure they are secure and functioning properly.
-
Replace any damaged parts promptly to maintain the integrity and functionality of your blinds/curtains.
By following these care instructions, you can keep your blinds and curtains looking fresh and functioning well for years to come.
2-Year Warranty for Blinds/Curtains
We are proud to offer a 2-year warranty on all our blinds and curtains, ensuring your peace of mind and confidence in the quality of our products. Our warranty covers the following aspects:
-
Coverage:
-
This warranty covers any defects in materials or workmanship under normal use during the warranty period.
-
It applies to all components of the blinds and curtains, including fabrics, hardware, and operating mechanisms.
-
Warranty Period:
-
What is Not Covered:
-
Damage caused by improper installation, misuse, abuse, or neglect.
-
Normal wear and tear, including fading or discoloration due to prolonged exposure to sunlight.
-
Accidental damage or alterations made by the customer.
-
Custom-made or tailored blinds unless the defect is due to manufacturing errors.
-
Claim Process:
-
To file a warranty claim, contact our customer service team with your proof of purchase and a detailed description of the issue.
-
Our team will assess the claim and may request photos or additional information to process your request.
-
If the product is deemed defective, we will repair or replace it at no additional cost to you.
-
Repair or Replacement:
-
We will repair or replace any defective parts or products within the warranty period.
-
If an identical replacement is not available, we will offer a similar product of equal value.
-
Exclusions:
-
The warranty does not cover any incidental or consequential damages arising from the use of the product.
-
Shipping costs for warranty claims may be the responsibility of the customer, depending on the nature of the claim.
We are committed to providing high-quality products and excellent customer service. If you have any questions or need assistance with a warranty claim, please do not hesitate to contact us.